Holistic Harmony Health is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information per the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We may collect personal information in a variety of ways, including but not limited to:
- When you visit our website or engage with us online.
- When you contact us via email, phone, or social media.
- When you book an appointment or use our services.
The types of personal information we may collect include, but are not limited to:
- Name
- Contact details (email address, phone number, postal address)
- Date of birth
- Health information related to treatments
- Payment information (if required)
2. Purpose of Collection
We collect personal information for purposes including:
- To provide you with our health services, including consultations, treatments, and follow-up care.
- To manage bookings and appointments.
- We are sending you information, offers, and updates regarding our services.
- To comply with legal obligations or government regulations.
3. Use and Disclosure of Personal Information
We will only use and disclose your personal information for the purpose for which it was collected or for related purposes such as:
- Delivering services to you.
- Managing our relationship with you (e.g., communication, feedback).
- Complying with regulatory or legal requirements.
Without your consent, we do not sell or share your personal information with third parties for marketing purposes.
4. Data Security
We take reasonable steps to ensure the security of your personal information. We store your data on secure servers and use industry-standard practices to protect it from misuse, interference, loss, unauthorized access, or disclosure.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.
5. Access to and Correction of Personal Information
You have the right to access and correct your personal information held by us. If you believe any of the information we hold about you is incorrect or outdated, please get in touch with us, and we will take steps to update or correct it as soon as possible.
Please email us at info@harmonyhoistichealth.au to request access or correction.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your experience. These cookies help us understand how visitors use our website, personalize your experience, and improve our services. You can manage or block cookies via your web browser settings.
7. Third-Party Services
We may use third-party services (e.g., payment processors, email service providers) to perform certain functions on our behalf. These third parties may access personal information only to the extent necessary to perform their services, and they are required to maintain the confidentiality and security of your information.
8. International Data Transfers
We may transfer your personal information to service providers outside Australia, including in countries where data protection laws differ from those in Australia. In such cases, we take reasonable steps to ensure your information is protected according to Australian standards.
9. Complaints
If you have a complaint about how we handle your personal information, please contact us at info@harmonyholistichealth.au. We will address your complaint promptly and work with you to resolve any concerns.
If you are unsatisfied with the response, contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. The revised policy will be posted on our website, and we encourage you to review it periodically.
11. Contact Us
For any questions or concerns regarding this Privacy Policy or your personal information, please get in touch with us at:
Holistic Harmony Health
Email: info@harmonyholistichealth.au